FAQs
Do you ship internationally?
- We do not currently ship outside of New Zealand, however we will keep you posted on social media and our website if this changes!
What carrier do you use?
- We use NZ Post standard shipping. If you have any issues with your delivery, please feel free to either contact us (or NZ Post directly if you wish to cut out the middle man).
When will my products on pre-order ship?
- All current pre-orders are due to arrive with us by the end of July, or early August at the latest. We will keep you updated via email when these arrive and when they will ship out.
- If your order consists of pre-order and in-stock items, we will ship it once all items are in stock. Should you have any issues with this, please send us an email to hello@babyjasper.com and we will work it out with you.
How do I dispose of my packaging?
- Both the shipping box and cardboard fill are from sustainable sources and are reusable and 100% recyclable. When finished with use, please recycle according to your local guidelines for cardboard.
- Some orders may be padded with woodwool which is made from recycled offcuts made locally and is 100% home compostable.
- Some products are packaged in small bags for hygiene reasons; these can be recycled in small plastic recycling bins (available in some stores in New Zealand).
I can't get my reusable breast milk storage bottles open, help!
- Sometimes the bottles can be a little tricky to get open the first time you use them - you can work the lid open gently with your fingernails around the join (being careful not to pinch the silicone).
- These will get easier to open after a couple of uses, but will still keep their amazing sealing powers over time.